Our shop is based in the state of Colorado in the United States and this is where all orders will be dispatched from. We have the ability to deliver our products worldwide due to our partnership with some of the world’s leading global courier services. A range of different courier services and suppliers are presented at checkout.
Calculating the cost of delivery
Delivery charges will vary depending on the number of products you order, the weight and size of the products, and the destination that these items are to be shipped to. This is automatically calculated by our system.
All goods will be sent "DAP" - Delivered at Place - as standard. This means that we will arrange for carriage to the stated delivery address, but that the buyer remains responsible for all costs related to import clearance.
Some countries have strict rules around what goods can be imported and which cannot. Furthermore, the documentation that must be sent with an order can vary from country to country, and we may need to produce commercial invoices, certificates of origin, and other test certificates in order to ensure the goods can clear local customs. When this happens, our team will work to provide the required documentation and if there is a delay in obtaining this, we will contact you to let you know and to give you a revised dispatch date. As soon as the all necessary documentation is available, your goods will be dispatched. Please be aware that our team cannot be held responsible for a delay in shipping your goods when additional documentation has to be obtained.
Tracking your delivery
When your order has been despatched, we will provide a tracking number for the delivery via email if you have paid for a tracked service.
We are only able to deliver to a normal postal address. This means that we are unable to deliver to PO Box addresses or to any other type of address where the customer is not available to take receipt of the goods on delivery.